We are looking for an enthusiastic hard-worker with a terrific attitude. We value honesty, integrity, work ethic, and a desire to succeed and grow. We will train the right person if you don't have boat or advising experience. We are a tight-knit team with a mission to deliver an exceptional boating experience so our customers can escape, recreate, connect, and share their love of boating! Come join us!
What will you be doing?
Professionally greeting and establishing rapport with customers to grow lifelong relationships and instill trust
Ensuring an outstanding Service Experience from initial contact through estimation, scheduling, quality assurance, and return to the customer
Communicating with customers to keep them informed and updated on the status of the service being performed on their boat
Using established procedures to accurately estimate and document all charges on repair orders
Answering daily phone calls, actively listening to customers, and communicating issues to other staff members
Asking customers about their needs and wants to find opportunities to provide additional service and maintenance with an aim to meet or exceed service sales goals
Becoming knowledgeable of and staying current on product information such as recalls, service bulletins, warranties, etc. and taking part in appropriate training programs
Adding value to the organization by being accountable, seeking continual improvement, and maintaining a positive attitude
What's in it for you? Our culture values professional and personal growth and our employees' wellbeing. We know Work-Life Balance is crucial to having happy, healthy, and engaged employees, so we provide the following benefits-
Paid Training, Development, and Internal Promotion
Paid Time Off, Medical / Dental Insurance, Competitive Compensation, and Product Discounts
8:30-5:30 Monday-Friday Schedule, plus one Saturday a month, 9am-1pm (We are closed every Sunday)
A positive community that will treat you like family
Company outings and events, including oyster roasts, cornhole/ping pong tournaments, boat-outing weekends, birthday celebrations, and more
Occasionally you'll get to go out on the water during the workday to river-test boats for customers!
Great communication skills
Strong background in customer service and support
Collaborative “team player” attitude
Ability to learn new concepts, systems, and methods
Mechanically inclined (Experience with car or boat mechanics a plus but not required!)
Basic computer skills including Microsoft Excel
Attention to detail
Valid driver’s license
About our company: https://www.longshoreboats.com/choosing-long-shore-boats
EEO We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
About Longshore Boats
We offer an opportunity to learn, grow, and to make a difference, in an environment best described as fun and family-oriented. We have a track record of attracting and retaining smart, energetic and loyal people, who have taken the opportunities presented them - and created an atmosphere of collaboration, trust, and friendship – all the while understanding that our customers are our first priority.
For over 30 years, our boat dealership has grown to become the premier boat dealership in Charleston, South Carolina. We pride ourselves in world-class customer service. Our mission is to DELIVER AN EXCEPTIONAL BOATING EXPERIENCE. We proudly sell and service Edgewater Power Boats, Robalo and Chaparral Boats in addition to Yamaha Outboards, Mercury Outboards, Volvo Penta and MerCruiser Stern Drive. We also have a Retail Parts and Accessories Department.