Career Center

The Technical Service Representative is a highly capable, energetic individual who is responsible for guiding and assisting end-users and electrical technicians worldwide in the diagnosis and repair of DC electrical charging systems.  The position requires good written and verbal communication skills, as assistance is primarily provided over the telephone.  As an instrumental team member, he or she will work closely with customers to resolve product performance issues, increase customer satisfaction, and generate product sales.

• Strong understanding of AC and DC electrical theory
• Ability to use questioning and listening skills that support effective telephone communication
• Ability to apply the elements of building positive rapport with different types of customers over the phone
• Monitor and respond to Social Media posts and inquiries
• Aptitude to process RMAs (Return Material Authorizations) using company ERP systems when applicable
• Written and computer skills to document call records in company CRM software tools
• Must be able to look for trends and make recommendations based on data collected for quality improvements and new product offerings
• Ability to assist the Engineering Department in the testing and evaluation of new products
• Ability to assist the Engineering Department in the diagnosis of product field failures
• Aptitude to assist in the development and improvement of product training materials, and assist in teaching product training classes, as necessary
• Willingness and ability to provide technical support at sales functions, trade shows, training seminars, and other customer-related activities as required
• Aptitude to develop and update installation and troubleshooting documents
• 3-5 years of Marine, RV, Specialty Vehicle, or closely related DC electrical experience
• 2-5 years of call center management experience specifically focused on operations and quality
• Experience working with diesel and/or gasoline engines, including electrical systems will be considered a plus
• Willingness to travel up to 35% to perform training sessions, customer audits, and troubleshooting